Google Pay hopes to recover from brutal 2021 with new leadership

Enlarge / Google Pay continues to circle the drain. (credit: Aurich Lawson / Ars Technica)

Google Pay is bringing on a new executive who it hopes will turn the beleaguered division around. Bloomberg reports that Arnold Goldberg, PayPal's chief product architect, will now run Google Pay after the former payments chief, Caesar Sengupta, left in April.

Of the Google services that survived 2021, Google Pay had one of the most brutal years of any product. In March, Google Pay rolled out a completely new app in the US, replacing the old Google Pay app that had existed for years.

This new app was originally developed for India and is dramatically different from the old Google Pay app used in the US. For starters, the new app switched to using a phone number for your identity instead of a Google account, which meant that a ton of features US users were accustomed to were no longer supported. Indian consumers are used to phone number identity thanks to apps like WhatsApp, and the limitations are not a big deal for them thanks to smartphones being many consumers' only device.

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